Shipping Policy

Processing Time

Orders are typically processed within 1-3 business days. You will receive a confirmation email with tracking information once your order has shipped.

Shipping Rates and Delivery Estimates

Shipping charges are calculated at checkout based on your delivery address and order weight. Estimated delivery times within Australia are 3-7 business days, depending on location.

Order Tracking

Once your order ships, you'll receive a tracking number via email to monitor your delivery.

Lost or Damaged Packages

Matter Melbourne is not responsible for lost or stolen packages confirmed to be delivered to the address provided at checkout. If your order arrives damaged, please contact us within 48 hours of delivery.

Contact Us

For questions about your shipment, please contact us at contact@matterclo.com